Remember the days where you would schedule a doctor’s appointment only to get there and wait for a couple of hours? If you had any tests done, it would take days to get results back and often you’d have to go back to the office and wait all over again? Thankfully, that’s a bygone era (or at least its getting there). Driven by the need for a better customer experience healthcare is experiencing a huge shift. And just like other industries, the digital transformation trends in healthcare aren’t slowing down in 2019.
As a preview to CES, we’ve already learned about a virtual caregiver named Addison that may soon help support the 10,000+ aging Americans who turn 65 every single day. With the help of AI, she’s able to monitor a person’s health and even recognize signs of decline—allowing older Americans to age in their homes safely while also making up for the insufficient number of caregiving humans in many communities. Addison, like many of today’s top digital transformation trends in healthcare, are good for both patients and the larger healthcare industry. And they’re only getting better as we head into 2019.
Indeed, digital transformation has revolutionized every industry, but in healthcare specifically, technology is helping us live longer and lead safer, healthier, more productive lives. The impact of these top five trends healthcare could save lives for decades to come.
In 2015, there were just over 1 million telehealth patients. By 2018, that number rose to 7 million—and for good reason. Today’s telehealth technology is empowering patients in even the most remote locations of the world to access quality healthcare and receive life-saving diagnoses. Can’t afford to fly across the country to meet the top cancer specialist? It doesn’t matter. That specialist can connect with your local doctor digitally so you never miss a beat in your treatment. In a sense, telemedicine levels the playing field—geographically and financially—allowing anyone to access the best healthcare at any time. Similarly, it saves doctors the time and cost of traveling to see the patients in their own remote locations. It’s a win-win on either side.
In fact, just last week a friend told me about coming down with a cold on Christmas, but she wasn’t able to get into the doctor or urgent care for a prescription. She downloaded an app, described her symptoms, spoke to a doctor over the phone and got a prescription that day. The whole process took a few hours, but she never had to leave the comfort of her home. This is trend will only continue to advance and be more pervasive this year
Have you ever gone in for a test, but had to wait for a week for the results? This is where technology is enabling a better customer experience. With AI, body scans and other services are being dramatically improved. Using AI and deep learning, body scans have been shown to analyze CAT scans up to 150 times faster than human radiologists, detecting acute neurological events in just 1.2 seconds. Talk about an improved customer experience! No more stressed out waiting—just accurate, on-the-spot answers. AI can also help with things like determining the most effective pharmaceutical compositions—allowing for faster trials and better meds than ever before. Oh, and on the backside, AI can do all the things it does in other industries—reduce costs, prevent identity theft, improve processes, etc.